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Start with what you are seeing.

You do not need to know what is broken, or whether anything is broken at all. Choose the signal that feels closest. A person reads every enquiry, and we respond within three business days.

Your enquiry

Tell us enough to route it well.

A sentence is enough. We will ask for documents only after we know they are needed and agree on a secure way to receive them.

Starting point: Capacity Diagnostic. You do not need to stay inside that label; choose the signal below that is closest to what you are actually seeing.

Jurisdiction affects licensing, contracting, and whether CARES is the right fit.

Choose the closest one. You do not need to diagnose the underlying problem.

A deadline, a recent event, or a sentence of context is enough. This is optional.

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A person reads every enquiry. We respond within three business days. Submission details are stored securely under our published privacy policy. If a CARES page brought you here, we also store its recognized intent, service, and source labels so we can route your enquiry; those labels contain no diagnostic answers.

Looking for reduced-fee access? Start on the Access page instead — it is the same team, but the application asks the right questions.

Looking for a free tool? The Readiness Diagnostic and Open Shelf need no form at all.

CARES uses an email-first contact model. Use the form above or email CARES at info@carescollaborative.org. Our mailing address is Knotts Family Services, Inc., 1175 Idaho Street, Suite 201, Redlands, California 92374. Do not send client records, protected health information, personnel files, credentials, or other confidential documents by email; we will agree on a secure transfer method if records are needed.